Shipping Policy
Shipping Policy
Free Shipping on All Orders
At SUNBANK OUTDOOR, we aim to make your shopping experience simple and convenient. We currently offer free shipping on all orders within our standard delivery areas.
How long does delivery take?
Orders typically take 5–7 business days to be delivered.
Delivery times may vary depending on product availability, order processing, destination, weather, carrier delays, and other circumstances beyond our control.
For pre-order items, estimated delivery times may vary based on product availability. Please refer to the product page for the latest estimated shipping information.
Where does SUNBANK OUTDOOR ship to?
SUNBANK OUTDOOR currently ships to the United States.
Certain products may be subject to shipping restrictions due to applicable laws, battery or hazardous-material regulations, carrier limitations, or destination restrictions.
If we are unable to ship a particular product to your address, we will contact you regarding the available options.
How will my order be shipped?
We work with major shipping carriers, including UPS and FedEx, to provide reliable and secure delivery.
Once your order has shipped, you will receive a shipping confirmation email containing the available tracking information.
Please use the tracking information provided in your shipping confirmation email to monitor your shipment.
Will my products be delivered at the same time?
Whenever possible, we will ship products together.
However, depending on product availability, warehouse location, product size, or shipping method, items from the same order may be shipped separately and may arrive at different times.
If your order is shipped in multiple packages, you may receive separate tracking information for each shipment.
Can I change my delivery address after my order has shipped?
Once an order has been shipped or is already in transit, we generally cannot change the delivery address.
If you need to change your shipping address, please contact us as soon as possible at:
We will make reasonable efforts to update the address before the order is processed or shipped, but we cannot guarantee that changes will be possible.
If an order has already shipped, you may need to contact the carrier directly or follow our return and re-order procedures.
What happens if I provide the wrong shipping address?
Please carefully check your shipping information before placing your order.
If an incorrect or incomplete address is provided and the package is returned, lost, or otherwise cannot be recovered, the customer may be responsible for any additional shipping or return costs.
SUNBANK OUTDOOR is not responsible for losses resulting from an incorrect shipping address provided by the customer.
What should I do if my package is delayed?
If your package appears to be delayed, please first check the tracking information provided by the carrier.
If the tracking information has not been updated for an extended period or you believe your package may be lost, please contact us at:
Please include your order number and tracking number so that we can assist you.
What do I do if I receive the wrong product?
If you receive a product that does not match your order, please contact us as soon as possible at:
Please provide your:
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Order number
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Product received
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Product ordered
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Photos of the product and packaging
Our team will review the issue and help arrange an appropriate solution.
What if my package arrives damaged?
If your package appears damaged when delivered, please take photos of the package and product before disposing of any packaging materials.
Contact us at ray.intltrade@gmail.com as soon as possible and provide your order number along with photos or videos showing the damage.
We will review the situation and work with you to determine the appropriate next steps.
Important Notice for Portable Power Products
Some portable power stations, batteries, solar generators, and related products may be subject to special transportation requirements because they contain lithium-ion batteries or other regulated components.
Shipping methods and delivery times for these products may therefore vary depending on the destination and carrier requirements.
Contact Us
If you have any questions about shipping or delivery, please contact:
SUNBANK OUTDOOR
Email: ray.intltrade@gmail.com
We're here to help make sure your order gets to you safely and efficiently.