Refund Policy

Refund & Warranty Policy

Last Updated: September 2026

At SUNBANK OUTDOOR, we want you to be satisfied with your purchase. This policy explains our return, refund, replacement, and warranty procedures for products purchased through our website.

For products manufactured by third-party brands, including Anker SOLIX, manufacturer warranties remain subject to the applicable manufacturer's warranty terms.

1. Returns & Refunds

If you are not completely satisfied with your purchase, you may request a return in accordance with the terms below.

30-Day Return Window

Unless otherwise stated on the product page, eligible products may be returned within 30 days of the purchase date.

To qualify for a return:

The product must be in its original condition.
The product should include the original packaging and accessories.
The product must not show damage caused by misuse, improper installation, or unauthorized modification.
Proof of purchase is required.

For non-quality-related returns, the customer may be responsible for return shipping costs.

Certain products may have different return requirements due to their size, battery type, shipping restrictions, or manufacturer policies. Please contact us before sending any product back.

2. Order Cancellation

If you need to cancel an order, please contact us as soon as possible at:

Email: ray.intltrade@gmail.com

We will make reasonable efforts to cancel an order before it is processed or shipped.

Once an order has been shipped, it may no longer be possible to cancel it. In such cases, you may need to receive the product and follow our return procedure.

3. Defective or Damaged Products

If your product arrives damaged or has a quality-related defect, please contact us as soon as possible.

Please provide:

Your order number
Product name and model
Description of the issue
Photos or videos showing the problem
Serial number, if applicable

Our support team may request additional information or troubleshooting steps to determine the appropriate solution.

Depending on the circumstances, the available solution may include:

Replacement
Repair
Refund
Manufacturer warranty service

4. Anker SOLIX Products

SUNBANK OUTDOOR offers selected Anker SOLIX products.

For Anker SOLIX products, the applicable manufacturer's warranty is provided by the respective manufacturer and is subject to its warranty terms, coverage period, exclusions, and service requirements.

SUNBANK OUTDOOR may assist customers with the warranty process and provide reasonable support in communicating with the manufacturer or authorized service provider.

Customers may be required to provide:

Proof of purchase
Order number or sales receipt
Product serial number
Photos or videos of the issue
Troubleshooting information

The applicable warranty period may vary depending on the specific Anker SOLIX product.

For the most accurate warranty information, customers should refer to the warranty terms applicable to their specific product.

5. Warranty Exclusions

Unless otherwise required by applicable law, warranties generally do not cover damage caused by:

Misuse or improper operation
Unauthorized modification or repair
Use of incompatible accessories
Physical damage caused by accidents or drops
Improper installation or maintenance
Exposure to conditions outside the product's specifications
Water or liquid damage where the product is not designed for such exposure
Normal wear and tear
Products purchased from unauthorized sources
Products without sufficient proof of purchase

Specific warranty exclusions may vary by manufacturer and product.

6. Return Process

Before returning a product, please contact us at:

ray.intltrade@gmail.com

Do not send products to an address without first receiving return instructions from SUNBANK OUTDOOR.

Once your return request has been approved, we will provide the applicable return instructions.

Please ensure that the product is properly packaged and that all required components and accessories are included.

For products containing lithium-ion batteries or other regulated components, customers must follow applicable shipping and transportation requirements.

7. Refunds

Once an approved return has been received and inspected, we will process the applicable refund.

Refunds will generally be issued to the original payment method.

Depending on your payment provider or financial institution, it may take additional business days for the refund to appear in your account.

If a refund has been approved but you have not received it within a reasonable period, please contact us at:

ray.intltrade@gmail.com

8. Replacement

When a product is determined to be defective and a replacement is approved, SUNBANK OUTDOOR or the applicable manufacturer may provide a replacement product.

Replacement products may be new or, where permitted by the applicable manufacturer warranty, refurbished products of equal or comparable value.

Replacement terms may vary depending on the product and manufacturer.

9. Products Purchased Through SUNBANK OUTDOOR

For products purchased directly from SUNBANK OUTDOOR, our return and refund procedures apply as described in this policy.

For products manufactured by third-party brands, including Anker SOLIX, manufacturer warranty terms may apply separately.

If a manufacturer provides the applicable after-sales service directly, SUNBANK OUTDOOR may assist the customer in initiating or coordinating the warranty process.

10. Cross-Regional Warranty Service

Warranty coverage for third-party products may be limited to the country or region in which the product was originally purchased.

International or cross-regional warranty service may not be available for every product.

Customers may be responsible for applicable shipping costs, customs duties, taxes, or other charges associated with cross-regional service.

Please contact us before shipping a product internationally for warranty service.

11. Products Purchased From Other Sellers

SUNBANK OUTDOOR can only provide return, refund, or warranty assistance for products purchased directly through our store unless otherwise agreed.

If you purchased a product from another retailer, marketplace, or seller, please contact the original seller regarding its return and refund policy.

Manufacturer warranty service may still be available where applicable.

12. Important Information for Portable Power Products

Portable power stations, batteries, solar generators, and other energy products may be subject to special transportation and shipping requirements.

Before returning a portable power product, please contact SUNBANK OUTDOOR for instructions.

Do not ship damaged, swollen, leaking, or otherwise compromised batteries without receiving appropriate instructions.

13. Contact Us

If you have questions about returns, refunds, replacements, or warranty service, please contact us:

SUNBANK OUTDOOR