PRIVACY NOTICE

Last Updated: September 2026

SUNBANK OUTDOOR ("SUNBANK OUTDOOR," "SUNBANK," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Notice explains how we collect, use, disclose, retain, and protect personal information when you visit or use our website, purchase our products, contact us, subscribe to our communications, or otherwise interact with our services.

This Privacy Notice applies to information collected through our website, online store, customer service channels, marketing communications, and related services that link to or reference this Privacy Notice.

SUNBANK OUTDOOR may offer products from third-party brands, including selected Anker SOLIX products. Anker SOLIX and Anker are trademarks of their respective owners. SUNBANK OUTDOOR is not the owner of those trademarks unless expressly stated otherwise.

This Privacy Notice does not replace or modify the privacy policies of third-party companies that may process your information independently, including payment providers, shipping carriers, advertising platforms, analytics providers, or third-party websites.

We may update this Privacy Notice from time to time to reflect changes in our business, services, technology, or applicable privacy requirements. When we make material changes, we may provide notice through our website or other appropriate means.

1. INFORMATION WE COLLECT

Depending on how you interact with SUNBANK OUTDOOR, we may collect or receive personal information from the following sources.

1.1 Information You Provide Directly

We may collect information that you voluntarily provide to us, including when you:

• Create or use an account

• Place an order

• Contact customer support

• Submit a contact form

• Subscribe to our email list

• Request information about a product

• Request warranty or return assistance

• Participate in a promotion, giveaway, survey, or other campaign

• Submit a product review or other feedback

• Communicate with us by email, telephone, or other available channels

1.2 Information Collected Through Purchases

When you place an order through our website, we may collect information such as:

• Name

• Email address

• Phone number

• Billing address

• Shipping address

• Order information

• Products purchased

• Order value

• Shipping and tracking information

• Return or replacement information

• Warranty-related information

• Customer service communications

1.3 Payment Information

Payments made through our website may be processed by third-party payment providers.

Depending on the payment method available at checkout, these providers may include Shopify Payments, Shop Pay, PayPal, Stripe, Apple Pay, Google Pay, or other payment providers.

We generally do not directly store complete payment card numbers on our own systems. Payment information may be collected and processed directly by the applicable payment provider according to its own privacy policy and terms.

1.4 Information Collected Automatically

When you visit or interact with our website, we and our service providers may automatically collect certain information, including:

• IP address

• Browser type

• Device type

• Operating system

• Approximate geographic location

• Pages viewed

• Products viewed

• Referring website

• Links clicked

• Search activity on our website

• Date and time of visits

• Session information

• Website interaction data

• Cookies and similar identifiers

We may use cookies, pixels, tags, scripts, and similar technologies to collect this information.

1.5 Information From Third Parties

We may receive information from third parties, including:

• Payment providers

• Shipping and delivery providers

• E-commerce and technology service providers

• Analytics providers

• Advertising and marketing platforms

• Social media platforms

• Fraud prevention providers

• Customer service providers

• Business partners

• Promotion or giveaway partners

The information we receive depends on the services you use and the permissions or settings applicable to those services.

1.6 Publicly Available Information

If you voluntarily post comments, reviews, photographs, videos, or other content about SUNBANK OUTDOOR on publicly accessible platforms, we may receive or view that information.

2. CATEGORIES OF PERSONAL INFORMATION WE COLLECT

Depending on your interaction with us, we may collect the following categories of information.

Contact Information

Such as:

• Name

• Email address

• Phone number

• Mailing address

• Shipping address

Account Information

Such as:

• Account name

• Email address

• Login information

• Communication preferences

• Account activity

Transaction Information

Such as:

• Products purchased

• Purchase date

• Order number

• Order value

• Shipping information

• Return and refund information

• Warranty information

Payment Information

Such as:

• Payment method

• Billing information

• Payment status

• Transaction records

Payment card information may be processed directly by our payment providers.

Device and Internet Information

Such as:

• IP address

• Browser type

• Device type

• Operating system

• Device identifiers

• Network information

• Website interaction information

Customer Support Information

Such as:

• Emails and messages

• Customer service requests

• Photos or videos submitted regarding products

• Order information

• Warranty documentation

• Return documentation

• Feedback and reviews

Marketing Information

Such as:

• Email subscription status

• Marketing preferences

• Promotional interactions

• Campaign engagement

• Website activity related to marketing communications

3. HOW WE USE PERSONAL INFORMATION

We may use personal information for the following purposes, subject to applicable law.

3.1 Process and Fulfill Orders

We use information to:

• Process purchases

• Confirm orders

• Process payments

• Ship products

• Provide tracking information

• Process returns and refunds

• Provide warranty assistance

• Communicate with you regarding your order

3.2 Provide Customer Support

We may use your information to respond to questions, investigate problems, provide technical assistance, and resolve customer service issues.

3.3 Improve Our Website and Services

We may analyze website usage and customer interactions to:

• Improve website functionality

• Improve product information

• Improve customer experience

• Understand customer preferences

• Identify technical problems

• Improve our products and services

3.4 Marketing and Advertising

Where permitted by applicable law, we may use personal information to:

• Send promotional emails

• Inform you about new products

• Provide special offers

• Run promotions and giveaways

• Display advertisements

• Measure advertising performance

• Conduct retargeting and personalized advertising

You may opt out of certain marketing communications as described below.

3.5 Fraud Prevention and Security

We may process information to:

• Detect and prevent fraudulent transactions

• Protect our website

• Protect customers and our business

• Investigate suspicious activity

• Maintain website and information security

3.6 Legal and Compliance Purposes

We may use information when reasonably necessary to:

• Comply with applicable laws

• Respond to lawful requests

• Enforce our terms and policies

• Protect our rights and property

• Resolve disputes

• Prevent unlawful activity

• Establish, exercise, or defend legal claims

4. LEGAL BASES FOR PROCESSING

Where applicable law requires a legal basis for processing personal information, we may rely on one or more of the following:

Contractual Necessity

We may process information when necessary to provide products or services you have requested, process an order, deliver products, or provide customer support.

Legitimate Interests

We may process information where reasonably necessary for legitimate business purposes, such as website security, fraud prevention, service improvement, customer support, analytics, and business administration.

Consent

Where required by law, we may request your consent before collecting or using certain information, including certain marketing or cookie-related activities.

You may withdraw consent where permitted by law.

Legal Obligations

We may process or retain information when required by applicable laws, regulations, court orders, or other legal obligations.

5. DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information to third parties when reasonably necessary to operate our business and provide our products and services.

These third parties may include:

5.1 Service Providers

We may share information with service providers that assist us with:

• Website hosting

• E-commerce operations

• Payment processing

• Order fulfillment

• Shipping

• Customer support

• Email communications

• Marketing

• Advertising

• Analytics

• Fraud prevention

• Information security

These service providers are generally permitted to use personal information only as necessary to provide services to us or as otherwise permitted by applicable law.

5.2 Payment Providers

Payment information may be processed by third-party payment providers according to their own privacy policies.

5.3 Shipping Providers

We may provide necessary information to shipping and delivery providers so that orders can be delivered to you.

5.4 Advertising and Analytics Partners

We may share or allow access to certain information with advertising and analytics providers to measure website performance, understand customer behavior, provide advertising, and measure the effectiveness of our marketing.

Depending on applicable law, certain sharing of information for targeted advertising may be considered a "sale" or "sharing" of personal information.

5.5 Business Partners and Third-Party Brands

Where appropriate, we may share information with business partners or product partners when necessary to provide products, customer support, warranty assistance, or other services you have requested.

For example, if you purchase a selected Anker SOLIX product through SUNBANK OUTDOOR and request warranty or product support, we may need to provide relevant order or product information to the applicable manufacturer, service provider, or authorized support channel.

5.6 Legal Requirements

We may disclose information to government authorities, law enforcement agencies, courts, regulators, legal advisors, or other parties where required or permitted by law.

5.7 Business Transactions

If SUNBANK OUTDOOR is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

6. INTERNATIONAL DATA TRANSFERS

SUNBANK OUTDOOR may use service providers located in countries other than the country in which you reside.

As a result, personal information may be processed or stored in the United States or other jurisdictions where our service providers operate.

Privacy and data protection laws may differ between jurisdictions.

Where required by applicable law, we will take appropriate measures to protect personal information when it is transferred internationally.

7. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Notice, including:

• Providing products and services

• Completing transactions

• Providing customer support

• Processing returns and warranties

• Maintaining business records

• Complying with legal obligations

• Resolving disputes

• Preventing fraud

• Enforcing agreements

When personal information is no longer reasonably necessary, we may delete, anonymize, or de-identify it, subject to applicable legal, technical, and operational requirements.

8. YOUR PRIVACY RIGHTS

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include:

• The right to know whether we process your personal information

• The right to access your personal information

• The right to request correction of inaccurate information

• The right to request deletion of personal information

• The right to obtain a portable copy of certain information

• The right to opt out of certain targeted advertising

• The right to opt out of certain sales or sharing of personal information

• The right to withdraw consent where processing is based on consent

• The right to object to certain processing

• The right to appeal certain privacy decisions

These rights are subject to applicable legal limitations and exceptions.

To submit a privacy request, please contact us using the information in Section 14.

We may need to verify your identity before completing certain requests.

9. UNITED STATES PRIVACY RIGHTS

Certain U.S. states provide residents with additional privacy rights.

Depending on your state of residence and applicable law, you may have rights concerning:

• Access to personal information

• Correction of personal information

• Deletion of personal information

• Data portability

• Opting out of targeted advertising

• Opting out of certain sales or sharing of personal information

• Limiting certain uses of sensitive personal information

• Appealing certain privacy decisions

We will process verified privacy requests in accordance with applicable state privacy laws.

If you submit a request, we may ask for information reasonably necessary to verify your identity and determine whether the applicable privacy law applies to your request.

You may contact us at:

ray.intltrade@gmail.com

If applicable law provides a right to use an authorized agent, we may require reasonable documentation verifying the agent's authority to act on your behalf.

10. DIRECT MARKETING

Where permitted by applicable law, we may send you promotional communications by:

• Email

• SMS/text message

• Direct mail

• Other electronic communications

Marketing communications may include information about:

• Products

• New product launches

• Promotions

• Discounts

• Special offers

• Giveaways

• Outdoor-related content

• SUNBANK OUTDOOR news

You may unsubscribe from promotional emails by clicking the unsubscribe link included in the relevant email.

For promotional text messages, you may generally opt out by replying STOP, where supported by the applicable messaging service.

Please note that even after opting out of marketing communications, we may continue to send transactional or service-related communications, such as order confirmations, shipping updates, security notices, or customer service messages.

11. COOKIES, ANALYTICS AND ADVERTISING

SUNBANK OUTDOOR and certain third-party service providers may use cookies and similar technologies.

These technologies may be used to:

• Keep the website functioning

• Remember preferences

• Understand website usage

• Measure traffic

• Improve website performance

• Analyze customer behavior

• Deliver relevant advertising

• Measure advertising effectiveness

• Prevent fraud and maintain security

Third-party services used on our website may include analytics, advertising, payment, social media, and other technology services.

You may be able to control cookies through your browser settings and, where available, through our website's cookie preference tools.

Disabling certain cookies may affect the functionality of portions of our website.

12. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, services, social media platforms, payment providers, or other external services.

SUNBANK OUTDOOR does not control the privacy practices of these third parties.

When you interact with a third-party service, your information may be processed according to that third party's privacy policy and terms.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

13. DATA SECURITY

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account information, passwords, devices, and other credentials.

14. CHILDREN'S PRIVACY

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 without legally required parental consent.

If you believe that a child has provided personal information to us without appropriate consent, please contact us. If we determine that we have collected such information in circumstances where it should not have been collected, we will take reasonable steps to delete it.

Where applicable law establishes a higher minimum age or additional requirements, we will comply with those requirements.

15. YOUR CHOICES

You may have choices regarding how we use your personal information.

These may include:

Marketing Preferences

You may unsubscribe from promotional emails at any time.

Cookie Preferences

You may manage certain cookie preferences through your browser or available cookie settings.

Account Information

Where applicable, you may request access to or correction of information associated with your account.

Privacy Requests

You may contact us to exercise applicable privacy rights.

16. CHANGES TO THIS PRIVACY NOTICE

We may update this Privacy Notice from time to time.

When we make changes, we will update the Last Updated date at the top of this Privacy Notice.

If we make material changes, we may provide additional notice through our website, email, or other appropriate communication methods.

We encourage you to review this Privacy Notice periodically.

17. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Notice or our privacy practices, please contact us:

SUNBANK OUTDOOR

Email: ray.intltrade@gmail.com

For privacy requests, please include enough information for us to understand your request and, where necessary, verify your identity.

18. DEFINITIONS

For purposes of this Privacy Notice:

"Personal Information" means information that identifies, relates to, describes, or could reasonably be associated with an identifiable individual, as defined by applicable law.

"Processing" means collecting, using, storing, analyzing, disclosing, transferring, deleting, or otherwise handling personal information.

"Service Provider" means a third party that processes personal information on behalf of SUNBANK OUTDOOR to provide services to us.

"Website" means the SUNBANK OUTDOOR website and related online services that link to this Privacy Notice.

"Sensitive Personal Information" means personal information that is classified as sensitive under applicable privacy laws.

19. ANKER SOLIX AND THIRD-PARTY PRODUCTS

SUNBANK OUTDOOR may sell or offer selected products manufactured or branded by third parties, including products marketed under the Anker SOLIX brand.

SUNBANK OUTDOOR is a separate business from Anker and does not claim ownership of Anker, Anker SOLIX, or related trademarks or intellectual property.

When you purchase an Anker SOLIX product through SUNBANK OUTDOOR, certain information may be shared with the applicable manufacturer, service provider, fulfillment provider, or warranty support provider when reasonably necessary to:

• Fulfill your order

• Provide delivery services

• Process a return or replacement

• Provide warranty assistance

• Provide product support

• Address product safety or recall matters

The processing of information by the applicable third party may also be governed by that party's own privacy notice.

Thank you for trusting SUNBANK OUTDOOR.